Bath Pro began with Eric Neese, who picked up a hammer in high school and never really stopped. More than 35 years ago, he started the company with two clear intentions: to excel in his work and to build a legacy that his family could carry forward. The business started as a residential and commercial contracting company, but Eric soon realized no local company specialized just in bathrooms. Many of the companies servicing the area were out of state or even out of the country. He shifted his focus to bathroom re-modeling, keeping it local with American-made products.

Family ownership gives Bath Pro its personality. Eric says that small companies like theirs operate from a place of genuine care. Instead of the large, impersonal feel of national remodelers, Bath Pro is built on connection. Consultations often start at a customer’s kitchen table with a cup of coffee and real conversation. Dawn adds that supporting the local economy is part of their identity. They believe small businesses shape the heartbeat of the community, and there is pride in keeping work local.

Their values come from a blend of family tradition and the discipline of a veteran owned company. Eric’s time in the military instilled structure, integrity, and a strong work ethic. He believes in doing things the right way and never cutting corners. Dawn says this foundation keeps the company grounded in service, commitment, and excellence.

The Tri-State community has played a major role in Bath Pro’s growth. Dawn believes the support has always been mutual because local residents appreciate personal attention and a shared sense of pride. Bath Pro reflects that right back.

Military service also shapes their culture. Dawn is proud to represent a veteran owned company because it influences how they lead, treat customers, and show up for those who served. They help veteran clients with paperwork for VA grants, offer discounts, and welcome the stories that walk through their doors. Eric loves when veterans stop by just to talk.

Carrying both a family and veteran legacy means everything to them. Eric is preparing to pass the torch to Dawn and her husband, Roy, who share his values and plan to continue the work with the same level of care. Dawn hopes to eventually pass it to her own children one day.

One customer story captures their mission perfectly: A veteran’s wife came in overwhelmed because her husband could no longer use their bathtub safely. Bath Pro helped her complete the VA grant, which covered the full cost of a new walk-in shower. She left in tears of relief. Moments like that, Dawn says, are the heart of why they do this work.